Terms of Service

Crewframe is a business-to-business service. You may use it on behalf of a brand or organization, and by accepting these terms you confirm you are authorized to do so. Individual ambassadors invited into a workspace use the service under the account of the brand that invited them.

You are responsible for the accuracy of your account details, for keeping your sign-in credentials secure, and for the activity of the people you invite into your workspace. Tell us promptly at info@crewframe.ch if you believe an account has been compromised.

You must be at least 16 years old to hold an account.

Crewframe is sold as a subscription. Current plans and prices are shown on the pricing page, which forms part of these terms.

• Free trial. Every self-serve plan starts with a 14-day free trial. A payment card is required at signup, but you are not charged until the trial ends. Cancel any time before the end of the trial and you will not be charged.
• Billing interval. Subscriptions are billed monthly or annually in advance, as chosen at signup. Annual plans are charged as twelve months up front.
• Currency. You choose US dollars, euros or Swiss francs at signup. The currency is fixed for the life of the subscription. To change it, cancel and start a new subscription.
• Renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, until cancelled. We will give you reasonable notice before any price increase takes effect for your subscription.
• Payments. Payments are processed by Stripe. We do not store your full card details.
• Taxes. Prices are exclusive of any VAT or sales tax that may apply, which will be added where required.

You can cancel at any time from the billing portal in the app — self-service, no email required, no phone call. Cancellation takes effect at the end of the current billing period: your workspace stays available until then, and you are not charged again.

14-day money-back guarantee. If you are charged and change your mind, tell us within 14 days of that charge and we will refund it in full. This applies to everyone, in every country, whichever plan you are on.

If something has gone wrong outside that window, email us anyway — we would rather sort it out than stand on a clause.

If you are a consumer resident in the EU or EEA, you have the right to withdraw from this contract within 14 days without giving any reason. The period runs for 14 days from the day the contract is concluded — that is, from signup.

To exercise it, tell us in a clear statement — email info@crewframe.ch is enough. You may use the model form below, but you do not have to. Sending your message before the period expires is sufficient.

If you withdraw, we refund all payments received from you without undue delay and within 14 days, using the same means of payment you used. Where you asked us to begin providing the service during the withdrawal period, you owe a proportionate amount for what was actually provided up to the point you told us — in practice usually nothing, because the first 14 days are a free trial.

• Model withdrawal form. To: Crewframe · Niklas Meindl, Mellingerstrasse 37, 5400 Baden, Switzerland, info@crewframe.ch — "I hereby give notice that I withdraw from my contract for the supply of the following service: Crewframe subscription. Ordered on: ___. Name of consumer: ___. Address of consumer: ___. Date: ___."

Nothing in these terms limits rights you have under mandatory consumer-protection law that cannot be excluded by agreement. In particular, for consumers in the EU/EEA, the rules on conformity of digital services — including our obligation to supply updates, including security updates, for the duration of the contract — apply regardless of anything stated elsewhere in these terms.

On termination, you can retrieve the content you put into Crewframe. We provide export at no charge; see clause 8.

Each plan includes an allowance of ambassadors, team seats, media storage, stored assets, AI image analyses and AI product suggestions. Analysis and suggestion allowances are stated per month on the pricing page and carry an additional daily ceiling so that a single large import cannot consume a whole month at once. Searching your library is not metered against those allowances. The limits for each plan are listed on the pricing page and enforced in the product.

If you reach a limit, we will tell you and help you add capacity or move to a plan that fits. Reaching an AI allowance pauses automatic analysis of new uploads; it does not stop uploading, searching, tagging, approving or planning, and your existing content is unaffected. We will not delete your content or lock out your ambassadors without warning you first.

You own your content. Every original file, tag and record in your workspace belongs to your brand. Crewframe is the processor, not the owner. Originals stay at full resolution and can be downloaded individually from the app at any time. A complete library export, including metadata, is produced on request at no charge — write to us and we will prepare it.

You grant us only the licence we need to run the service for you: to store, process, analyze, transcode and display your content within your workspace and to the people you have given access. This licence ends when you delete the content or close the account.

You are responsible for having the rights to the content uploaded to your workspace, including the consent of people who appear in it. Crewframe provides a usage-rights flag and review workflow to help you track this, but the flag records your assessment — it is not legal advice and it is not a substitute for obtaining consent.

You agree not to use Crewframe to:

• upload content you do not have the rights to, or that depicts people who have not consented;
• upload unlawful content, including content that is defamatory, infringing, or depicts minors inappropriately;
• attempt to access another organization's workspace or data;
• probe, scan, or overload the service, or circumvent plan limits or access controls;
• resell or white-label the service without our written agreement.

We may suspend an account that is being used this way, and will tell you why.

Crewframe uses AI to describe and keyword uploads, to power semantic search, to suggest product tags, and to draft captions and briefs. AI output is a starting point, not a finished result: it can be wrong, and every field it writes is editable. You are responsible for reviewing anything you publish.

We do not use your content to train third-party foundation models.

We work to keep Crewframe available and fast, but we do not offer a contractual uptime guarantee on self-serve plans. We may carry out maintenance, and will avoid disruptive changes at short notice where we reasonably can.

Support is by email at info@crewframe.ch.

Crewframe is actively developed, so features change. We will not remove a materially important capability from a paid plan without telling you in advance. If we make a change that significantly reduces what your plan provides, you may cancel and we will refund the unused portion of a prepaid period.

You can close your account at any time. We may suspend or terminate an account for non-payment or for a serious breach of these terms, after giving you notice and a reasonable chance to put it right where the circumstances allow.

After termination we retain your data for a limited period so you can export it, then delete it. See the Privacy Policy for retention details.

To the extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid in the twelve months before the event giving rise to the claim, and we are not liable for indirect or consequential loss, loss of profit, or loss of data beyond our obligation to maintain backups as described in the Privacy Policy.

Nothing in these terms excludes liability for intentional wrongdoing or gross negligence, or any other liability that cannot lawfully be excluded.

Our Privacy Policy explains what personal data we process and why. Where we process personal data on your behalf, we do so as your processor and on your documented instructions. Customer data is stored in the European Union (Google Cloud, europe-west1). A data processing agreement is available on request at info@crewframe.ch.

We may update these terms. If a change is material, we will notify you in advance by email or in the app. Continued use after the change takes effect means you accept the updated terms; if you do not, you may cancel.

These terms are governed by Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Baden, Aargau, Switzerland.

If you are a consumer, mandatory consumer-protection rules of the country where you live continue to apply, and this clause does not deprive you of the protection they give you.

Crewframe · Niklas Meindl
Mellingerstrasse 37
5400 Baden
Switzerland
Email: info@crewframe.ch